Date: Thu, 4 Nov 2004 20:49:12 -0500

Author: Aaron Titus

Subject: Re: frustration with Pasco

Post:

I'm thrilled to hear all the positive feedback about Pasco. Thanks for
the encouragement to stick with it. This was the first time I ordered
anything from Pasco. After a few phone calls asking about prices,
models, equipment, functionality, etc. I was extremely disappointed.
Then, after the big delay on the order, getting different information
about backordered parts each time I called, I was ready to cancel my
order and try Plan B.

Thanks again for all the positive comments. I'll stick with it. And I
apologize to Pasco for airing my complaints publicly. I didn't realize
that they lurked on the list, and I was just looking to hear about
others' experiences so that I could put my own experience in
perspective.

Thanks again!

Aaron

On Nov 4, 2004, at 2:24 PM, John Welch wrote:

> I used to be kind of anti-Pasco because I wasn't thrilled with the
> style of
> their equipment, which tends to be black-boxy, and usually only fits
> with
> their equipment, rather than being adaptable to varied uses. BUT, as I
> have
> worked with them over the last couple of years, they have become my
> favorite
> supplier because of their excellent customer service and tech support.
> When
> I call Pasco, I get a real person who is almost always very helpful.
> I'm
> always calling them with emergency questions in the middle of lab, and
> they
> solve my problems right then- not "well get back to you later". If I
> find
> some problem with their equipment or I have suggestions for
> improvements,
> I'm always amazed at how responsive they are.
> A few weeks ago, I started a thread on Tap-l about Pasco's parallel
> plate
> capacitor demo, saying that I didn't think they were very useful, and
> I cc'd
> my message to Pasco. Someone from their tech support dept. spent a lot
> of
> time researching the problem and trying to come up with interesting
> labs
> based on this equipment. They sent me improved test leads for the
> apparatus
> free of charge. I still don't think the apparatus is very useful, but
> they
> sure tried hard. (If anyone is interested in what they came up with,
> let me
> know.)
> They have sent me samples of equipment to try out before I buy large
> quantities. It might help that we buy a lot of stuff from them, but I
> have a
> great relationship with them - they seem like real people in a world
> too
> full of robots.
>
> -John
> Message -----
> From: "Aaron Titus"
> To:
> Sent: Thursday, November 04, 2004 8:25 AM
> Subject: frustration with Pasco
>
>
>> A month ago I ordered our first set of cart tracks and carts from
>> Pasco. I've been extremely frustrated with them. After a month, I
>> still
>> haven't received the order and will not receive it until at least the
>> end of November because of a back order on the tracks. The last time I
>> called, they told me nothing of a back order on the tracks but instead
>> told me that it was due to a back order on a fan cart accessory. I
>> was
>> already frustrated with their customer service when I first placed the
>> order because they were not giving me advice on what equipment I
>> should
>> purchase considering my limited budget. I would usually get yes or no
>> answers with no additional information. Now, not getting the
>> equipment
>> I ordered has added more frustration.
>>
>> Just about everyone I know uses Pasco's cart tracks and carts. Are
>> there other companies that sell comparable tracks and carts? If so,
>> I'll definitely look into alternatives. Pasco has really left me with
>> a
>> negative experience.
>>
>> Thanks,
>>
>> Aaron
>>
>>
>
From sampere@physics.syr.edu Thu Nov 4 21:03:51 2004

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